[Attendance] What should I do if GPS errors occur while punching in/out.

Created by oasupport yoov, Modified on Fri, 20 Jan 2023 at 05:25 PM by oasupport yoov

Wi-Fi punch in

You can click “Signal checking” in the page, which will show the details of the error including the name of the connected Wi-Fi and MAC address.

You should check the Wi-Fi name and BSSID in [Punch-in method] in the system backend and make sure the correct Wi-Fi is connected. If there is any incorrect BSSID or Wi-Fi name, this will also lead to an GPS error and may also trigger [field work punch in/out] (if it is enabled).


GPS punch in

Our system validates each punch in/out by smartphone user's instant GPS location. To ensure a smooth punch in/out for all your employees, punch in/out radius should be set to 50 meters or above as each smartphone's GPS signal strength varies from objects and the environment it's in (thickness of wall or other transmitters).

For details, please click "Check" in the page which will show the distance between your GPS location and the punch in/out location so you can adjust the punch in/out radius depending on the signal strength.

If it is not getting any better, Wi-Fi punch in is suggested.

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